Privacy Policy

Last updated: 2025-12-04

M5G Digital, LLC (“M5G Digital”, “we”, “our”, or “us”) provides software, automation tools, and SaaS applications, including Schedula, our scheduling and booking platform. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, services, mobile applications, or communicate with us.

By accessing m5gdigital.com, Schedula, or any related M5G Digital products (collectively, the “Services”), you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect:

  • Name
  • Email address
  • Phone number
  • Company information
  • Account login details
  • Payment information (processed securely by third-party providers such as Stripe)
  • Booking, scheduling, or reservation details
  • Communication preferences

1.2 Information Automatically Collected

When you access our Services, we automatically collect:

  • IP address
  • Browser type and device information
  • Usage data and analytics
  • Cookies or similar tracking technologies
  • Log data from API or webhook interactions

1.3 Information Collected Through Integrations

If you connect third-party tools (e.g., Twilio, n8n, Slack, ElevenLabs, Airtable, Stripe), we may receive:

  • Contact data (phone/email)
  • Message metadata
  • Event data used for automation or booking workflows

We do not store sensitive credentials; integrations use secure tokens.

2. How We Use Information

We use the information we collect to:

  • Provide and maintain our Services
  • Process bookings and scheduling requests
  • Authenticate users and secure access
  • Send transactional messages (including SMS, voice calls, appointment reminders via Twilio)
  • Improve performance and user experience
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

3. How We Share Information

We may share information with:

Service Providers

Including:

  • Twilio (SMS/voice communications)
  • Stripe (payments)
  • AWS (hosting)
  • n8n / automation platforms
  • Other vendors supporting our operations

These providers only receive the minimum information required to perform their function.

Business Transfers

If M5G Digital is acquired, merges, or sells assets, your information may be transferred as part of the transaction.

Legal Requirements

We may disclose information when required to comply with:

  • Court orders
  • Law enforcement
  • Regulatory obligations

4. How We Protect Your Information

We implement industry-standard security practices:

  • Encryption in transit (HTTPS/TLS)
  • Secure cloud infrastructure
  • Restricted access to production systems
  • Token-based API authentication
  • Regular audits and monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location (including GDPR/CCPA jurisdictions), you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Opt out of marketing
  • Export your data

Requests can be sent to: privacy@m5gdigital.com

6. Data Retention

We retain data only as long as necessary for:

  • Providing our Services
  • Business and accounting requirements
  • Legal compliance

You may request early deletion at any time.

7. Children’s Privacy

Our Services are not intended for children under 13 and we do not knowingly collect their data.

8. International Transfers

We may process data in the United States or other locations where service providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version.

10. Contact Us

For questions regarding this Privacy Policy:

M5G Digital, LLC
Email: privacy@m5gdigital.com
Website: https://m5gdigital.com
California, United States